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Rubber Duck Heating Services

5.0 overall

Waiting on up to date insurance documents from this company

Rubber Duck Heating Services are based in Newport South Wales with over 9 years experience in the gas industry before going s...

Rubber Duck Heating Services Reviews

5.0 overall (out of 72 reviews)

Fabulous service! posted 05/08/2024

Sam competed a boiler replacement and full heating system flush. Arrived on time and cleaned up after. Thank you for a wonderful job Sam!

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Great service as always from Sam. posted 01/08/2024

Sam alway give a excellent service very professional and tidy.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Great service again from Sam posted 29/07/2024

Sam installed our heating system last year, so this was our first annual service on the system. Great service from Sam, on time, customer service is great, value for money. I highly recommend him.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very good and reliable posted 08/05/2024

Knowledgeable and professional

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Sorted out issue with water not heating posted 25/04/2024

Sam was excellent knew straight away what the issue was (a valve had failed) and replaced with no fuss. Arrived bang on time and pointed out other potential issues without any pressure to have the work completed. A breath of fresh air after trying to get this sorted out with several other plumbers. Can’t recommend highly enough.

5/5

Time Management: 5

Friendly Rating: 4

Tidiness: 5

Value Rating: 4



Great value, high quality work posted 15/04/2024

Have used Rubber duck for more than 5 years, including fitting boiler and regular servicing of everything each year. This year I also needed a gas cooker fitting, along with a supply. As always - on time, reasonably priced, polite, tidy and great quality work. Highly recommended

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Super fast, friendly and efficient job posted 02/04/2024

Sam was recommended by a friend and I shall be recommending him in the future. His lead time was short, he was very punctual and clearly knows what he is doing. Left everything in better shape than he found it (my builders hadn't sealed the toilet to the floor or wall, for example). Very fast worker who gets on with the job (though very friendly and pleasant also) and leaves everything clean and tidy. Thanks, Sam!

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Mission accomplished. posted 19/03/2024

Sam was prompt and efficient. Couldn't ask for better.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Have used Rubber Duck for many years and always found the company excellent posted 05/03/2024

I always use the company for repairs and servicing of my gas boiler

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Brilliant, professional, friendly service - would absolutely recommend. posted 24/02/2024

Sam and Andrew completed an excellent and thorough job on a new boiler installation (including removing the old boiler, flushing out the pipes, and many other accompanying jobs to ensure the new boiler was up and running efficiently). Thank you both, and I'll continue to use Rubber Duck Heating for all future heating services as Sam always does an excellent job.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Prompt, extremely thorough and efficient posted 19/02/2024

Very complete service and pointed out a couple of small issues

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Prompt, knowledgeable and efficient service posted 31/01/2024

Rubber Duck Heating are now my ‘go to’ service for all plumbing and heating requirements. Excellent reliable service

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service posted 11/01/2024

Sam was very flexible and fitted in this urgent job for a vulnerable person at very short notice. Highly recommended.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Friendly, Answered All Questions posted 21/12/2023

Sam was lovely, answered all my questions

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent work. posted 20/11/2023

Call out due to gas boiler not working. Problem diagnosed quickly as a blocked condensate pipe. Blockage removed and boiler switched on and tested and now working as expected. Very good service provided.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very professional posted 31/10/2023

Sam was friendly clean and very professional. Can't fault him

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Great work ethic posted 26/09/2023

Always an efficient service. Ready for winter . Friendly and pleasant.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Another brilliant job by Sam posted 26/09/2023

Extremely pleased again by Sam's work and attitude

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Brilliant work and fantastic attitude posted 15/09/2023

Absolutely fabulous workman with great attention to detail and outcomes. Lovely and well mannered attitude. Very highly recommended.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Absolutely fab service from start to finish posted 14/07/2023

Sam, was so helpful from our initial contact when we moved in, he came to service our heating which was a back boiler. We had Sam do our new heating system, he really worked so hard and also his work is remarkable. Friendly customer service keeping us updated throughout the process. I would highly recommend Sam to others most definitely!

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Minimum mess and excellent workmanship posted 17/05/2023

Sam is very reliable and always does an excellent job. The neatness, quality and professionalism is outstanding.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Sam sourced and fitted a new boiler with efficiency, skill and at a good rate. posted 20/03/2023

Sam safely diagnosed a problem with our previous boiler which had to be turned off. He then prioritised us in his diary to fit a new one at the earliest opportunity so we weren't without water or heating for too long. He got a good price on the new boiler and fitted it quickly and efficiently, taking care to make sure the system was fully working as he completed the job. He was friendly and courteous and took care with the work that he did. I would certainly recommend him to others.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 4

Value Rating: 4



Sam was as always courteous and got on with the job, ensuring everything done to a very high standard. posted 02/03/2023

Refer Above. Supplied & Fitted two new large radiators, supplied and Fitted a new thermostat and fitted a new tap in kitchen.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



First class service posted 20/02/2023

Engineer was prompt, and everything was put back in place. Answered questions we asked him.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Would highly recommend posted 10/02/2023

Excellent work, carried out in just over a day. Clean and tidy. We would highly recommend

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Outstanding service posted 21/12/2022

Sam 'rescued us' during this very busy December week by installing our gas cooker in time for Christmas day. He stepped up where many other local firms would not. He was exceptionally busy but found the time to fit us in so we would not be stranded without a cooker over Christmas. I rang at least ten local and not so local gas fitters or companies at least a week and a half before the cooker was needing to be fitted (this was all the notice we had ourselves that we needed a new cooker) and not one of them wanted to help. Sam took my call and promised to help. He kept us informed by text and email about the upcoming appointment. He turned up when he said he would (which was a miracle considering it was only a few days before 25th December). While he was working here he was clean, polite, efficient and professional. Sam checked over everything to make sure it was working properly before he left (because the gas and the boiler and water had naturally been turned off to do the work) and he emailed the paperwork over while he was still with us. We think he provided an excellent service and would not hesitate to recommend him to others.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service posted 16/11/2022

Yearly service excellent service very good job

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very professional posted 14/11/2022

Sam arrived early , did a thorough service of my boiler informing me throughout of any potential problems , identified a problem with our gas supply. Called British gas who were there within the hour and fixed the problem. Very happy with the service 5 star

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Great service and a great quality job posted 29/10/2022

Sam was very efficient throughout and did a great job

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Friendly and punctual. After previous bad experiences it is great to have a plumber who is honest, reliable and trustworthy. posted 24/10/2022

I would highly recommend Rubber Duck Plumbing if you want an honest, trustworthy and efficient service.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Steve Jones always does an excellent job. posted 13/07/2022

A great service to our central heating boiler. And also fitting a new on/off valve to our shower. A great job done. No mess.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



A thorough professional job completed on schedule, with no issues since posted 12/07/2022

The engineer arrived exactly on time for all 3 days of the planned boiler replacement and conversion to combi type system. This involved removal of the old tank in the attic and airing cupboard as well as old unused pipework. Before commencing work the engineer covered all carpeted walk ways with a plastic protective film and cleaned all mess up before leaving each day. There were no leaks during the work or since the project has been completed. I am extremely happy with the work completed and my new boiler has been operating faultlessly so far for the last month. After nightmares with past plumbers Rubber duck is highly recommended.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very professional and clean work completed posted 12/07/2022

The quality of work excellent

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service posted 11/06/2022

Big thanks to Sam for sorting our problem so quickly. Very efficient and tidy, great price for the work carried out. Highly recommend.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



A simple job quickly and efficiently sorted out posted 08/01/2022

A very clean and neat installation to renew old parts. All done on the time and date stated. Very satisfied.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very thorough inspection/clean of the boiler, pointing out a couple of problems that may become an issue if not attended too. posted 08/01/2022

Sam, on his first visit last year, left the boiler gleaming, including rinsing the magnetic filter, the results were noticeable to the extent we had to turn down the thermostats as the heat supplied was significantly better - top marks!

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very professional and efficient posted 06/01/2022

Called Sam 6pm told him the problem and description of the boiler, he arrived 10am next morning with correct part installed and run through all o. K. Excellent service would defo recommend

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service posted 06/01/2022

Second time I have used Rubber Duck on both occasions very satisfied already marked in diary for next year

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Brilliant service , friendly clean and tidy posted 17/12/2021

Very good service.No complaints whatsoever

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service thanks Sam posted 16/12/2021

I recommend this company to my neighbours

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent experience posted 03/12/2021

Very quick, tidy and friendly

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent all round posted 02/12/2021

Would definitely recommend , Sam was brilliant. Would have given 5stars for time management and friendliness but unfortunately page wouldn't accept it

5/5

Time Management: 4

Friendly Rating: 4

Tidiness: 5

Value Rating: 5



Pleased with the service posted 20/10/2021

Friendly, efficient working. They tidied up after themselves and explained the work being carried out as they went along. I felt I received a very high level of service and am happy with the work completed.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Great job. Thoroughly serviced and checked :-) posted 14/10/2021

The annual service was carried out on time and thoroughly, the boiler checked cleaned and tested, the magna clean cleaned and the radiators bled. A fault was found and we are booked in to have it fixed soon. Great Service Tidy prompt, friendly and polite too Thankyou :-)

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Brilliant Service and Workmanship posted 14/10/2021

From the first phone call the questions Sam asked regarding my requirements and needs were first class. If i text him to add or discuss extra work, Sam always responded promptly and professionally He was bang on the agreed time to start the job and his workmanship and cleanliness was amazing. i would highly recommend Sam to anyone who wants a job well done.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Great job would recommend Sam posted 21/09/2021

Top quality to every detail

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Fantastic service, highly recomeded. posted 13/09/2021

Great service, professional, on time and friendly.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent job posted 01/09/2021

New radiator efficiently and competently installed with no fuss. Very clean and tidy job. Fully tested and working perfectly

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Great service posted 24/07/2021

Very informative and professional service.

5/5

Time Management: 4

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service - friendly, efficient and knowledgeable. posted 23/07/2021

Very good job. Came at time promised and worked efficiently and tidied up afterwards.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Don't get hot over heating issues posted 19/07/2021

Sam was professional, thorough and engaging. He spoke about what he was doing in a language I could understand. I've had my boiler serviced many times but never so thorough. Paperwork and invoice spot on. Advisory notes given for future reference, and very reasonably priced. Genuine, trustworthy guy, so much so, have booked him for other work and wouldn't hesitate in recommending him to colleagues, neighbours and friends

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Heating without hassle posted 19/07/2021

First class engineer who did a first class job. Refer to other review posted for detail. Detailed service record provided. Everything transparent. A great genuine guy.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Work done on toilet posted 16/07/2021

on time ,pleasant and good job on repair of toilet

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service pleasntly delivered posted 12/07/2021

Very professional and by someone clearly very knowlegeable about his trade

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Friendly, efficient and on time. posted 23/06/2021

Would (and have)recommend to others.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Had notified us when he would be arriving and was there at 11am posted 05/05/2021

completed service first then had a look at other smaller jobs that we need doing in future

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Repairing boiler. posted 23/04/2021

Helpful, knowledgeable and gets on with the job. Explains the problem in my language.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service! Recommended posted 12/04/2021

Cannot fault the workmanship provided from Sam, polite and professional and quick! I wanted a plumber out for the same day which is a hard ask but fortunately Sam had a cancellation fitted me in straight and resolved everything that was asked for.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



I was impressed with the work ethos and speed of work of sam and dave posted 10/04/2021

they were promp to start work i was quoted three days it actually took two and a half

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Professional, prompt & personable! posted 26/02/2021

We’ve used Rubber Duck for several years now (having been badly let down by other Gas Engineers) and they never fail to impress. From simple servicing to multiple radiator installation (and pipework) and even reinstating (incompetent mess) left by lesser tradespeople. I’d be happy to recommend him (Sam) to anyone. Unless he gets too busy .... Hang on, what am I saying?!? He’s our secret ‘Super Star’! - Thanks Sam

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very professional posted 19/02/2021

Very friendly and professional service

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent Service posted 10/02/2021

Arrived on time and Completed as advised

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



First class work. posted 04/02/2021

Friendly and informative.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent communication from sam, "it does what it says in the tin" posted 01/02/2021

Sam turned up on time, communicated when he would arrive, carried out the job to a high standard given the constraints put against him. Work area was left clean and tidy with job completion certificate issued promptly. Sam was polite and respected our home ( even though it is a building site), i will be be using Sam again for future projects.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



The most caring and reliable service posted 26/01/2021

Sam had to inspect the whole heating system to identify the problem and managed to fix it well. Absolute satisfaction and reliability

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Replaced radiator in bathroom posted 18/01/2021

He arrived promptly as arranged. The job was completed quickly and efficiently and the room was left clean and tidy. Price was reasonable we were very pleased with the service and would not consider employing anyone else for our plumbing work.. excellent job.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



First time we have used Sam from Rubber Duck and won’t be the last! posted 08/01/2021

Sam and his colleague were very polite, punctual and friendly. They got on with the service of our Viessman boiler professionally and efficiently. We are pleased to have found a reliable gas engineer who we can trust and will definitely be using Rubber Duck Heating Services in future for all our gas servicing needs. Highly recommended!

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Completed efficiently on the date arranged very good job. very pleasant personality posted 26/12/2020

Definitley the one to have. Good worker, honest and pleasant. good value for money

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Punctual, clean and excellent standard of workmanship and would have back to do more work. posted 19/12/2020

Sam ,arrived on time as promised ,worked with confidence and was respectful of the property and covid restrictions that were in place and did a boiler replacement, explaining each stage as he progressed and explained how the controls worked and took away all the old boiler as well . Would definatley reconmend.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



First class posted 18/12/2020

Sam came out to fix the boiler within a few hours of calling him, He is very good at what he does and would highly recommend him to anyone wanting a professional plumber

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



No problems all good posted 16/12/2020

Polite and very efficient

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 4



Excellent service provided posted 15/12/2020

Date and time arranged, quick clean and tidy

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Rubber Duck Heating Services Contact Details

Mobile Phone: 07494542525

Website: www.rubberduckheatingservices.co.uk

Address: Newport, Caerphilly , NP11 7HE